One of the ways Star Macs fosters trust between Suppliers and guests is through our review process for rental services, which helps our ecosystem make informed booking and servicing decisions and provides customers and Suppliers with honest feedback to help them improve. Our reviews policy is intended to help ensure the feedback provided through our review system is authentic, trustworthy, and useful to our ecosystem.
Reviews must be unbiased, contain relevant information reflecting the actual experience of the reviewer during the rental service, and follow our Content Policy.
Reviews should be unbiased
- Members of the Star Macs ecosystem may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
- Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Star Macs or another person. For example, customers should not write biased or inauthentic reviews as a form of retaliation against a Supplier who enforces a policy or rule.
- Reviews may only be provided in connection with a genuine rental service. For example, Suppliers are not allowed to accept a fake reservation in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
- Reviews may not be used for the purpose of harming competition. For example, Suppliers are not allowed to post biased reviews of listings they are affiliated with or directly compete with.
Reviews should be relevant
- Reviews must provide relevant information about the reviewer’s experience with the Supplier, customer, rental service, or Experience that would help other community members make informed booking and servicing decisions.
- If a supplier never arrived for their service, or had to cancel by customer due to circumstances unrelated to that service, their review may be removed.
Reviews should follow our content policy
Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy.
Reporting reviews under this policy
To report a review for violating this policy, contact us.
If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Star Macs account.
Responding to reviews
While we expect all community members to post reviews that represent their genuine experience and contain accurate information, we do not generally mediate disputes concerning the truth of reviews. Instead, we allow individuals to submit responses to reviews within 30 days.
Removing a review you wrote
Once a review you’ve written has been published, you can contact us to request for it to be removed.