Privacy Policy

[Updated Nov 22, 2022]

Star Macs exists to help build connections between people and make the business world more open and inclusive. In short—to build an ecosystem where anyone cooperate in anywhere. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy.

This Privacy Policy describes how Star Macs Sdn Bhd (“we,” “us,” or “Star Macs”), process personal information in relation to your use of the Star Macs Platform. Depending on where you live and what you are doing on the Star Macs Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.

1. DEFINITIONS

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

2. PERSONAL INFORMATION WE COLLECT

2.1 Information needed to use the Star Macs Platform.

We collect personal information about you when you use the Star Macs Platform. Without it, we may not be able to provide all services requested. This information includes:

  • Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
  • Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information. ​​If you are not an Star Macs user, we may receive payment information relating to you, such as when an Star Macs user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity.

2.2 Information you choose to give us.

You can choose to provide us with additional personal information. This information may include:

  • Information About Others. Such as a payment instrument belonging to another person or information about a company employee or partner. By providing us with personal information about others, you certify that you have permission to provide that information to Star Macs for the purposes described in this Privacy Policy, have shared the Star Macs Privacy Policy with them, and they have read and understood that it applies to them.
  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.

2.3 Information Automatically Collected by Using the Star Macs Platform and our Payment Services.

When you use the Star Macs Platform and Payment Services, we automatically collect personal information. This information may include:

  • Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
  • Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Star Macs Platform.
  • Log Data and Device Information. Such as details about how you’ve used the Star Macs Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Star Macs Platform. We may collect this information even if you haven’t created an Star Macs account or logged in.
  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, your address, and other related transaction details.

2.4 Personal Information We Collect from Third Parties.

We collect personal information and/or company details from other sources, such as:

  • Third-Party Services. If you link, connect, or login to the Star Macs Platform with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
  • Background Information. We may obtain, for example, company details, prospect report, company registered name, paidup capital, business activity, directors /officers, shareholders/members, financial summary, legal cases with your consent where required, we may obtain the local version of police, background. We may use your information, including your company details, director full name, to obtain such reports.
  • Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
  • Referrals and company employers. If you are invited to the Star Macs Platform, such as a co-team on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers and company check service provider for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Star Macs Platform, or about your experiences and interactions from our partners.

3. HOW WE USE INFORMATION WE COLLECT

We use personal information as outlined in this Privacy Policy.

3.1 Provide, Improve, and Develop the Star Macs Platform. Such as to:

  • enable you to access the Star Macs Platform and make and receive payments,
  • enable you to communicate with other Members,
  • process your request,
  • perform analytics, debug and conduct research,
  • provide customer service, training,
  • send you messages, updates, security alerts, and account notifications,
  • personalize and customize your experience based on your interactions with the Star Macs Platform, your search and booking history, your profile information and preferences, and other content you submit, and
  • enable your use of our enterprise products.

3.2 Create and Maintain a Trusted and Safer Environment. Including to:

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
  • conduct security investigations and risk assessments,
  • verify or authenticate information provided by you,
  • conduct checks against databases and other information sources, including background or police checks,
  • enforce our agreements with third parties,
  • comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5),
  • enforce our Terms and other policies, and
  • in connection with the activities above, we may conduct profiling and analyzing based on your interactions with the Star Macs Platform, your profile information and other content you submit to Star Macs, and information obtained from third parties. In limited cases, we analyze your account and activities on the Star Macs platform as well as information in relation to activities on and off the Star Macs platform that can be associated with you, could restrict or suspend access to the Star Macs Platform if such processes detect activity that may pose a safety or other risk to Star Macs, our community, or third parties. If you would like to challenge decisions based on the analyze processes, please contact us via the email (admin@starmacs.com.my).

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. For example to:

  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
  • personalize, measure, and improve our advertising,
  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Star Macs or its third-party partners,
  • analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and
  • invite you to events and relevant opportunities.

3.4 Provide Payment services. Personal information is used to enable, or authorize third parties to use, Payment Services such as to:

  • detect and prevent money laundering, fraud, abuse, and security incidents,
  • conduct security investigations and risk assessments,
  • comply with legal obligations (such as anti-money laundering regulations),
  • enforce the Payment Terms and other payment policies,
  • with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and
  • provide and improve Payment Services.

4. SHARING & DISCLOSURE

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Star Macs account or participating in promotional activities by Star Macs partners or third parties.

Where permissible under applicable law, we may use certain information about you such as your email address, and share it with social media platforms to generate leads, drive traffic to Star Macs, or otherwise promote our products and services.

4.2 Sharing Between Members.

To help facilitate bookings or other interactions between Members, we may need to share certain information such as:

  • When a booking request is made, when there is a co-Team, or a dispute is submitted, certain information may be shared between Customer(s) and Supplier(s), including profile, company name, name of customers, cancellation history, review information, dispute outcome (when applicable), and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the order in servicing, like company name, customer contact details and number. When you as a Supplier have a confirmed booking, certain information is shared with the Customer (and any additional Customers they invite, if applicable) to coordinate the booking, such as your profile, company name, person in charge full name, phone number, and company address.
  • When you as a Supplier invite another Member to manage your account with you, you authorize that person to access and update your information and Member Content, including, but not limited to, certain information like your company details, full name, phone number, machinery location address, calendar, Listing information, Listing photos, and email address.
  • When you as a Customer invite additional Customers to a booking, your company name, start work dates, Supplier company name, Listing details, Machinery address, and other related information will be shared with each additional Customer.

4.3 Information You Publish in Profiles, Listings, and other Public Information.

You can make certain information publicly visible to others, such as:

  • Your public profile page, which includes your company profile photo, company contact, email address, description, and company address.
  • Listing pages that include information such as the Machinery’s location description, calendar availability, company profile photo, and additional information you choose to share.
  • Reviews, ratings, and other public feedback.
  • Content in a community or discussion forum, blog, or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.

Information you share publicly on the Star Macs Platform may be indexed through third-party search engines.

4.4 Supplier Service Providers.

Suppliers may use third-party services to help manage or deliver their services, such as transport services and machinery operators. Suppliers may share information about the Customer (like start work and finish work dates, Customer company name, Customer name, Customer phone number) with such third-party service providers.

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a court order) or to respond to claims asserted against Star Macs, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on Star Macs’ Law Enforcement Guidelines here), (iv) enforce and administer our agreements with Members, including our Terms, Additional Legal Terms, and Policies, or (v) protect the rights, property or personal safety of Star Macs, its employees, its Members, or members of the public. For example, if permitted due to the foregoing circumstances, Supplier tax information may be shared with tax authorities or other governmental agencies.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Star Macs, our Members, or expose Star Macs to a claim of obstruction of justice.

Where legally required or permissible according to applicable law, we may disclose Suppliers’ and/or Customers’ information to tax authorities for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Information that may be disclosed includes, but is not limited to, Supplier and Customer company names, names, company addresses, machinery addresses, tax/business identification number(s), and/or contact information, payout information, transaction dates and amounts, number of days and Customers booked, gross and net booking value and payout amounts.

In jurisdictions where Star Macs facilitates or requires a registration, notification, permit, or license application or number of a Supplier with a governmental authority, we may share information of participating Suppliers with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Supplier’s company name and contact details, machinery address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of days booked subject to applicable laws.

4.6 Service Providers.

We share personal information with affiliated and unaffiliated service providers to help us run our business and for their compliance purposes, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Star Macs Services through third-party platforms and software tools, (vi) provide customer service, advertising, or payments services, or (vii) process, handle or assess insurance claims or similar claims. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.

4.7 Business Transfers.

If Star Macs undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.