Find the cancellation policy for your order

Maybe you just need the peace of mind before booking, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your stay:

  • Before you book
  • After you book
  • Extenuating circumstances
  • Cancellation policies for Suppliers
  • Issues while machinery is delivered

Before you book

You can find cancellation details on the listing page, and during the booking process—before you pay.

After you book

Cancellation deadlines for receiving refunds are measured from the start working time for the listing, or 8:00 AM if no start working time is specified.

If you want to know what your refund will be, please contact Star Macs and we’ll show you a detailed breakdown. If you’re experiencing an issue during your rental period, you can ask your Supplier to fix it, request a partial refund, or request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue, and your Supplier will have 1 hour to respond. If they decline or don’t respond, you can ask Star Macs to step in to help.

Depending on the length of your rental, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after start working time – learn more about different cancellation policies.

Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel—learn more about refund amounts.

Extenuating circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances.

Cancellation policies for Suppliers

If you are a Supplier or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.

Issues while machinery is delivered

If you encounter issues when machinery is delivered to your jobsite that the supplier cannot resolve quickly, you may be protected under our Rebooking and Refund Policy.