In most cases, your refund amount depends on your reservation’s cancellation policy and when you cancel.

You can find the refund amount and cancellation policy specific to your reservation by starting to cancel your order.

You can also learn about the cancellation policy for your reservation by reviewing your reservation confirmation email.

More info

• Part payment: If you’ve only paid for part of your order up front, your refund amount may be less than you expect, and will never exceed what you paid
• Refund timing: It is most likely that your refund won’t arrive right away, even though we send it as soon as you cancel
• Cancellation cutoff times: Cutoff times are in the order’s local time

Special cases

You may be entitled to a full refund or one larger than the standard refund of your Supplier’s cancellation policy if:

• You have to cancel because of an extenuating circumstance
• You have to cancel because of a qualifying reason covered by the Star Macs Rebooking and Refund Policy
• During your stay, you’re experiencing an issue covered by the Star Macs Rebooking and Refund Policy