To help ensure you have a good experience, you may want to consider these safety tips when interacting with Suppliers and customers.

Get to know people ahead of time

There are many ways to learn about your Supplier or customer before your order begins, as early as confirmation phase:

• Read reviews from other users
• Check that their identity and other account information has been verified or confirmed
• Set and pay attention to the listing’s machinery rules
• If you’re a Supplier, you may require a company profile to book your listings

Protect your finances

• Complete all payments only using Star Macs’ secure payments platform
• Keep financial information private and secure—this includes your social security, date of birth, credit card and bank account information, and government-issued IDs

Be careful what you share

Be cautious when sharing personal information, like your email address, phone number, home address, place of work, etc.

Do your own research

Consider doing a web search and checking public government databases.

Report Terms of Service violations

Help keep our ecosystem safe by reporting any users who violate our Terms of Service to us. Examples include:

• Users who ask you to send them money outside the Star Macs payments platform
• Users who send you harassing or offensive messages
• Users who behave inappropriately online
• Fraudulent registration, user profiles, or listings
• Users who otherwise create a safety risk

We’re here to help

If there’s an emergency in progress, please contact local emergency services or law enforcement authorities for assistance.

For other safety issues, we’re available 24 hours a day. Contact us.