To help create quality, reliable rental services for customers, we ask all Suppliers to meet these requirements for each of their listings:
- Be responsive: Keep your response rate high by replying to inquiries within 24 hours
- Avoid canceling on customers: Take cancellations seriously and try to avoid them—they’re a huge inconvenience
- Maintain a high overall rating: Customer expect a consistent level of quality, no matter where they book
You can refer to the Performance Guidelines, which is tracked against the average for all Suppliers on Star Macs. Start on boarding to start rental digitally and towards MachineKing Badge to attract more customer attentions.