Some travel issues need a little extra help. If you are experiencing any of these, you are most likely covered by the Rebooking and Refund Policy:
- Supplier fails to deliver the machineries.
- Supplier fails to disclose in the Listing or communications that the machinery operator will be present during the job.
- Machineries are not able to function for any of the following reasons:
- The machinery features are not functioning.
- They contain safety or health hazards.
- Listing contains a material inaccuracy such as:
- Incorrect machinery function type (e.g. earthmoving or hacking).
- Incorrect type (e.g. lorry cranes, mobile cranes).
- Incorrect specifications (e.g. 25Tons, 45Tons).
- Incorrect location of the machinery located that will incurred extra transport costs.
- Feature described in the Listing is not present or does not function (e.g. breakers, arms).
What’s next?
If you need to submit a claim, make sure to:
- Gather evidence: Document issues with photos or videos
- Contact us: Email or call us within 24 hours of having an issue
- Stay in touch: We’ll reach out with next steps specific to you