If you’d like to request a refund before or after your work done, refund requests of any amount can be handled through our email: admin@starmacs.com.my.

We recommend discussing any refund amounts with your Supplier before submitting a request to Star Macs. However, if you and your Supplier aren’t able to come to an agreement, you’ll have the option to ask Star Macs for help finding a solution. Issues must be reported to Star Macs with 72 hours of discovery to be eligible under our Rebooking and Refund Policy.

Note: You have up to 60 days after your reservation’s end date of work done to submit a Resolution request.

If you’re experiencing an issue during your order or job, we’ll help you ask your Supplier to fix it, request a refund, or request to cancel for a full refund. It’s important to submit the request within 24 hours of noticing the Service issue. Your Supplier will have 1 hour to respond. If they decline or don’t respond, you can ask Star Macs to step in to help.