Our top-performing Suppliers are called MachineKings. Their listings feature a special badge that lets everyone know they’re extra awesome.
In this article
- How it works
How it works
Every quarter, we evaluate your servicing performance over the past 12 months for all listings on your account. (However, you didn’t have to service customer for the entire 12 months to qualify.) Each quarterly assessment is a 5-day period beginning on:
- January 1st
- April 1st
- July 1st
- October 1st
If you meet the program requirements by the assessment date, you’ll automatically become a MachineKing—no need to apply. We’ll notify you of your status at the end of each assessment period. It may take up to 1 week for your MachineKing badge to show up on your listing.
To qualify, listing owner with an account in good standing who has met the following criteria:
- Completed at least 15 reservations
- Maintained a 90% response rate or higher
- Maintained a less than 1% cancellation rate, with exceptions made for those that fall under our Extenuating Circumstances policy
- Maintained a 4.8 overall rating (A review counts towards MachineKing status when either both the Customer and the Supplier have submitted a review, or the 14-day window for reviews is over, whichever comes first).